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What are 15 minutes a day worth in your service department?
When we ask service managers how important technician efficiency is to profitability, they most often say that “it goes hand-in-hand” or “if they aren’t efficient, you won’t make money.” I agree with...
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Do You Know the ROI on Each Used Vehicle You Sell?
Most of us grew up in the industry where PUVR (or Per Used Vehicle Retail) was the key metric we were looking for to determine how successful we were on each vehicle we sold. As we all know, things...
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Performance Improvement Starts with Being Honest with Yourself
People are interesting and they never cease to amaze me. At the NCM Institute, one of the classes I teach is Principles of Service Management I. In this class, we get to see all levels of service...
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Combat is a Leadership Laboratory
Combat is a leadership laboratory. That laboratory is a proving ground for veterans like Leif Babin, who shared his insights on leadership and teamwork at last Fall’s Driving Sales Executive Summit. A...
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How Profitable is Incremental Growth?
I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in. In the retail...
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Are Win-Win-Wins Possible in the Dealership World?
Is it just me, or does it seem like so much of what we take for granted in life is a zero-sum game? Meaning, if and when we or somebody wins… somebody else has to lose. Football season has just...
View ArticleProfiles in Leadership: Building the Ledezma Legacy
We recently caught up with Amanda Ledezma, General Manager at Cable-Dahmer Chevrolet in Kansas City, Mo. The second generation to work with NCM Associates, we asked her to talk about creating a family...
View ArticleBehind-the-scenes: GMEP Graduates Celebrate their Achievement
NCM recently celebrated with our newest group of General Management Executive Program (GMEP) graduates. Catch a glimpse of all the fun! Click to view slideshow.
View Article#AskNCM: My service advisors can’t meet at the same time. How can I train them?
This question comes up during every service management class at the NCM® Institute: How can I train my service advisors when we can’t all meet as a group? It’s a challenge that every service department...
View Article#askNCM: Why should I market a vehicle before reconditioning?
Marketing and detailing vehicles for resale are primary processes for any successful used vehicle department. But how should you time these activities? The answer comes down to marketing. If you wait...
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Behind the Scenes: NCMi
If you’ve ever taken a course with the NCM Institute, you’ve experienced the hard work and expertise of our NCMi staff. Get to know the people responsible for making sure your experience in Kansas...
View ArticleFive Must-See Places in Kansas City
Each year our Institute hosts hundreds of students for training at our Kansas City office. The Travel Solutions team and I thought you’d like a list of things to do in the “City of Fountains” during...
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Announcing Something New at NCM: Service Advisor Training
I’ve been chomping at the bit to make this announcement, and we just got the go-ahead! After years of your asking for service advisor training, I’m happy to announce that the NCM Institute has added...
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